Terms & Conditions

Part A: General

1. Who we are

Featherstone Safety Ltd (“Featherstone Safety”, “we”, “us”, “our”) operates the Featherstone Safety Hub software platform and provides health and safety consultancy services to UK businesses. Featherstone Safety is the trading name of Featherstone Safety Ltd, which is the contracting party under these terms.

Featherstone Safety Ltd is registered in England and Wales under company number 17410006. Registered office: 14/2E Docklands Business Centre, 10–16 Tiller Road, London, E14 8PX.

The business was incorporated on 19 August 2026. Agreements entered into before that date were made with Thomas Featherstone trading as Featherstone Safety, and are not transferred to the company automatically. If you contracted with us before that date and want your agreement moved to Featherstone Safety Ltd, please contact us.

Contact: thomas@featherstonesafetyhub.co.uk · +44 1865 570810

2. Not a law firm: no legal advice

Featherstone Safety is not a law firm. Nothing on this website or in any proposal, report, template, assessment or document we produce constitutes legal advice. Website content is general information only. Clients remain responsible for deciding whether any advice, template, document, system or service is appropriate for their specific workplace and circumstances. Independent legal advice should be sought where required.

3. Acceptance

By creating a platform account, accepting a proposal, or engaging our services you agree to these terms. If acting on behalf of a business you confirm you have authority to bind that business.

Part B: Consultancy services

4. Scope of services

We provide practical health and safety support including risk assessments, COSHH assessments, health and safety policy documents, workplace inspections, ISO 45001 / 14001 system support, training support, monthly retained support and Featherstone Safety Hub platform management. The exact scope of each engagement is set out in the applicable proposal or statement of work. Services outside the agreed scope are not provided unless subsequently agreed in writing.

5. Services expressly excluded unless agreed in writing

• Fire risk assessment by a competent fire safety specialist
• Asbestos surveys or asbestos management plans
• Occupational hygiene monitoring or assessment
• Structural engineering or structural certification
• Electrical installation or certification
• Machinery safety certification (CE / UKCA marking)
• HR, employment law or disciplinary advice
• Legal advice of any kind
• Insurance advice or brokerage
• Emergency response services
• Acting as the client’s appointed competent person under MHSWR 1999 reg 7
• Principal designer, CDM coordinator or CDM duty holder roles
• Environmental permitting or regulatory submissions
• LOLER / PSSR statutory examination

Where a matter falls outside this scope we will advise that specialist input may be required.

6. Quotations

Quotations are valid for 30 days and are not a contract until accepted in writing. Prices are not currently subject to VAT.

7. Client responsibilities

The client must provide accurate, complete and current information about their business, premises, activities, workforce and risks; grant reasonable access to premises and documentation; review all deliverables for suitability before use; implement recommendations; and maintain suitable employer’s liability and public liability insurance. Featherstone Safety is not responsible for consequences arising from missing, false, incomplete, outdated or misleading information supplied by the client.

8. Site visits and inspections

Site visits are visual and non-invasive unless otherwise expressly agreed in writing. Findings are based on conditions observable at the time and information made available. They do not include intrusive investigation, sampling, testing or specialist surveys.

9. Templates and documents

All templates, risk assessments, policies and documents we provide must be reviewed and adapted by the client to their specific workplace, task, substances, equipment, people and risks before use. Generic documents should not be relied upon without suitable review and customisation.

10. ISO support

Where we support ISO 45001, ISO 14001 or integrated management system development we support preparation with a view to certification. We are not a UKAS-accredited certification body and cannot guarantee certification, specific audit outcomes or acceptance by any certification body.

11. No compliance guarantee

Featherstone Safety supports compliance management. We do not guarantee legal compliance, regulatory acceptance, insurer acceptance, accident prevention, ISO certification or the removal of statutory duties. Responsibility for legal compliance remains with the employer, client, duty holder or responsible person at all times.

12. Professional competence

Services are provided on the basis of relevant training, experience and professional development. Our director holds Technical Membership of IOSH (TechIOSH) and is NEBOSH IGC-qualified and IOSH Managing Safely trained. Where a matter requires a specialist professional outside our competence we will advise accordingly. No claim is made to chartered membership (CMIOSH), IOSH fellowship, HSE approval, UKAS accreditation, legal qualification or specialist assessment status unless explicitly evidenced.

13. Payment: consultancy

Invoices are due within 14 days of the invoice date unless otherwise stated. We reserve the right to charge statutory late payment interest under the Late Payment of Commercial Debts (Interest) Act 1998 at 8% above the Bank of England base rate. All draft documents, unpaid work product and proposals remain the property of Featherstone Safety until paid in full. Prices are not currently subject to VAT.

14. Cancellation and rescheduling: consultancy

Cancellations or rescheduling of site visits or workshops with less than 48 hours’ notice may incur a charge of up to 50% of the agreed fee. Less than 24 hours’ notice may incur up to 100%. We will not charge cancellation fees where we reschedule due to our own circumstances.

15. Intellectual property: deliverables

Until payment is received in full all deliverables remain our intellectual property. On full payment we grant a non-exclusive licence for the client’s internal business use. Deliverables may not be resold or passed to third parties without written consent.

16. Third-party referrals

Where we refer a client to a third-party specialist, we do so in good faith but accept no liability for the work, advice or omissions of that third party. Clients should satisfy themselves as to the suitability and competence of any third party before engaging them.

Part C: Featherstone Safety Hub platform (SaaS)

17. The platform

The Featherstone Safety Hub is a cloud-based management aid for health and safety recordkeeping and workflow management. It does not constitute legal advice, professional consultancy or a guarantee of regulatory compliance. Users remain solely responsible for their legal obligations.

18. Account registration

You must register with accurate and current information and are responsible for your account security and all activity under it. Services are available to both businesses and individual consumers. If you are a consumer (purchasing for purposes outside a trade or business), you have a 14-day right to cancel under the Consumer Contracts Regulations 2013. Contact us at thomas@featherstonesafetyhub.co.uk to exercise this right.

19. Free trial and billing

New accounts receive a 14-day free trial. A valid payment method is required. You will not be charged during the trial. If you do not cancel before the trial ends, billing begins automatically on the day the trial expires. Subscription fees are charged monthly in advance. Prices are not currently subject to VAT. We reserve the right to change pricing with 30 days’ notice. Payments are processed securely by Stripe. We do not store your card details.

20. Cancellation: platform

Cancel via your account billing portal at any time. Cancellation takes effect at the end of the current billing period. No refunds for partial periods except where required by law.

21. Your data

You retain ownership of all data you upload or create. We process data only to provide the service. On cancellation, data is retained for 30 days then may be permanently deleted. Export is available on request at any time. You are the data controller for employee data entered into the Platform; we act as your data processor. Full details are in our Privacy Policy. If your use of the platform requires a formal Data Processing Agreement (DPA) under UK GDPR, please contact us at thomas@featherstonesafetyhub.co.uk to request one.

22. Acceptable use

You agree not to use the Platform unlawfully, upload false records, attempt unauthorised access, reverse-engineer, copy or resell the Platform. We may suspend or terminate accounts in breach of these terms.

23. Platform intellectual property

All Platform software, design, content and branding is owned by or licensed to Featherstone Safety. Your subscription grants a limited, non-exclusive, non-transferable licence for internal business use only.

24. Availability

We aim for high availability but do not guarantee uninterrupted access. We are not liable for losses arising from temporary unavailability.

Part D: Liability and general provisions

25. Limitation of liability

Our total aggregate liability shall not exceed the total fees paid by the client in the 12 months preceding the claim. We are not liable for indirect, consequential, incidental or special losses including loss of profits, loss of data, regulatory fines or third-party claims. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

26. Insurance

Featherstone Safety maintains appropriate business insurance for the services provided, including professional indemnity insurance of £2,000,000 and public liability insurance of £5,000,000. Insurance details are provided for information only. Cover limits, exclusions and policy terms are subject to the insurer’s own conditions. Clients should not rely on these figures as a guarantee of cover for any specific claim.

27. Website disclaimer

Information on this website is provided for general information only. Featherstone Safety does not warrant that all information is complete, current or suitable for every business. Seek tailored advice before relying on website content for specific circumstances.

28. Complaints

If you are unhappy with a service, please contact us in writing at thomas@featherstonesafetyhub.co.uk. We will acknowledge within 3–5 working days and aim to respond substantively within 3–5 working days.

29. Confidentiality

Both parties agree to keep confidential any proprietary or non-public information received from the other in connection with services, unless publicly available, independently developed, or required by law.

29A. Ethics, ESG and our supply chain

We operate a zero-tolerance approach to slavery, servitude, forced or compulsory labour, human trafficking, bribery and corruption, and we comply with the Modern Slavery Act 2015 and the Bribery Act 2010 so far as they apply to us.

Where we engage a supplier or subcontractor on our own terms, those terms require the supplier or subcontractor to comply with: the Modern Slavery Act 2015 and the supplier requirements in our Modern Slavery and Human Trafficking Policy; the Bribery Act 2010 and our Anti-Bribery and Corruption Policy; applicable tax law, with a prohibition on facilitating tax evasion; applicable environmental legislation; and applicable employment, working time and equality legislation. Our Sustainable Procurement Strategy sets out how these requirements are applied. A breach of them is a material breach of the engagement and we may terminate with immediate effect.

Suppliers, subcontractors and their workers may raise a concern through our whistleblowing process, and may do so confidentially or anonymously.

30. Changes to these terms

We may update these terms from time to time. Material changes will be notified by email to registered users or clients. Continued use after the effective date constitutes acceptance of the revised terms.

31. Governing law

These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

32. Contact

Featherstone Safety Ltd
Consultancy: thomas@featherstonesafetyhub.co.uk · Platform: thomas@featherstonesafetyhub.co.uk
Phone: +44 1865 570810